Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and billing and shipping addresses.
• Order information: Products purchased, order history, payment status, and delivery details.
• Payment-related information: Transaction identifiers and limited payment details provided by our payment processors, such as card type and the last four digits of a card.
• Communications: Information you provide when contacting customer support or submitting feedback.
• Device and usage information: Your IP address, browser type, device information, pages viewed, and interactions with our website, collected through cookies or similar technologies where enabled.
• Marketing preferences: Your subscription status and communication preferences.

Please do not send full payment card details or sensitive medical information by email.

How We Use Information

We use personal information to:

• Process payments and fulfill orders.
• Send order confirmations, shipping updates, and other service communications.
• Provide customer support and handle cancellations, replacements, and refunds.
• Maintain, secure, and improve our website.
• Detect and prevent fraud or unauthorized activity.
• Send marketing communications where permitted and in accordance with your preferences.
• Meet legal, tax, accounting, and recordkeeping obligations.

How We Share Information

We share relevant personal information with service providers as necessary to operate our business, including:

• Website hosting and e-commerce service providers.
• Payment processors, including Stripe when you pay through Stripe.
• Shipping carriers and delivery services.
• Customer support and email service providers.
• Analytics and advertising providers, where those tools are enabled and subject to applicable consent requirements.

For example, we may provide your name, shipping address, and necessary order details to a fulfillment provider so it can deliver your purchase.

We may also disclose information when required by law, to protect rights and prevent fraud, or in connection with a merger, acquisition, or transfer of our business.

Payment Information

Payments are processed by third-party payment providers. When you pay through Stripe, your payment information is handled according to Stripe’s privacy policy, available at https://stripe.com/privacy.

We do not receive or store your full payment card number or security code when payment is processed through our hosted payment provider.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website activity, and support marketing where enabled.

Where required by applicable law, we request consent before using non-essential cookies or similar technologies. You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

Disabling certain cookies may affect website functionality.

Marketing Communications

If you subscribe to marketing emails, you can unsubscribe at any time using the link in an email or by contacting us at luvlae.care@gmail.com.

Opting out of marketing does not prevent us from sending necessary communications about your orders, payments, or customer support requests.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, resolving disputes, and meeting legal, tax, and accounting obligations.

Retention periods depend on the type of information and the reason it was collected.

Data Security

We use reasonable technical and organizational safeguards designed to protect personal information. Our website uses HTTPS to help protect information transmitted through the site.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and which laws apply, you may have rights to:

• Request access to personal information we hold about you.
• Request correction or deletion of personal information.
• Obtain a copy of your information.
• Object to or restrict certain uses of your information.
• Withdraw consent where processing is based on consent.
• Opt out of certain advertising-related uses or disclosures.

To submit a request, email luvlae.care@gmail.com. We may need to verify your identity before completing your request. Some information may be retained where required or permitted by law.

Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to This Policy

We may update this Privacy Policy as our business or practices change. Updates will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice.